Common Questions

Good questions. Clear answers. More time for the art.

What is livable art?

Original artwork brought into everyday life through decor, textiles, accessories, and useful objects. Explore the materials, dimensions, and artwork on each product page to find your piece.

Are your products made to order?

Most Softcore Interiors pieces are made to order, created after you place your purchase. Check the individual product description for its details. Production takes time before an item begins its journey to you.

Where can I find sizes, materials, and care instructions?

Look for Product Details or Product Specifications and Care Instructions in the product description. Compare the listed dimensions with your space or an item you already own before selecting a size.

When will my order arrive?

Delivery includes production time and shipping time. Timing varies by product and destination. If you need an item for a particular date, contact us before ordering with the product and delivery destination so we can help you check the details.

Can I return or exchange a made-to-order piece?

We do not accept returns or exchanges for made-to-order items except in cases of damage or defect. Read the full Returns & Refunds policy before purchasing.

What if my order arrives damaged, defective, or incorrect?

Contact info@softcoreinteriors.com within seven days of delivery. Include your order number, a description of the issue, and clear photos. Approved damage or defect claims receive a replacement or refund, depending on the situation. See our Returns & Refunds policy.

How are approved refunds processed?

Approved refunds go back to the original payment method. They may take several business days to appear, depending on your bank or payment provider.

How can I ask a product question or discuss a collaboration?

Email info@softcoreinteriors.com or use our contact form. Include the product name for shopping questions, or a little about your project for collaborations and wholesale inquiries.