Refund policy
Returns & Refunds
We want you to feel confident bringing softcore into your space. Because our pieces are designed with intention and often made to order, our return policy reflects that care.
Made-to-Order Items
Most softcore interiors products are made to order, created specifically when you place your purchase. For this reason, we do not accept returns or exchanges for made-to-order items, except in cases of damage or defect.
This allows us to reduce excess inventory, minimize waste, and create each piece with focus and care.
Damaged or Defective Items
If your order arrives damaged or with a manufacturing defect, please contact us within 7 days of delivery. Include your order number and clear photos of the issue so we can review it promptly.
If approved, we will offer:
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A replacement, or
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A refund, depending on the situation
We’ll always work with you to make it right.
Incorrect Orders
If you receive an incorrect item, please notify us within 7 days of delivery. We’ll take care of the issue as quickly as possible.
Non-Returnable Items
The following items are not eligible for return or refund:
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Made-to-order products
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Items showing signs of use, wear, or washing
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Clearance or final sale items
Refund Processing
Approved refunds are issued to the original payment method and may take several business days to appear, depending on your bank or payment provider.
Questions or Concerns
If something doesn’t feel right, we encourage you to reach out. We’re here to help and always happy to answer questions before or after your order arrives.
📧 Contact us at: info@softcoreinteriors.com
A Note from Softcore
Our pieces are designed to be lived with—touched, used, and made part of your everyday space. Thank you for understanding and supporting thoughtful, intentional creation.
Art you live with.